Reference

Terms Conditions That Govern Your Use of aspin

These terms set out the rules between you and aspin whenever you access the platform, fund your account through bKash, Nagad or Rocket, or place any wager.

Account RulesPayment ConditionsEligibility by RegionWithdrawal TermsDispute Process

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How These Terms Apply to You

aspin Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account or continuing to use aspin you confirm that you have read, understood and accepted every clause on this page. These terms form a binding agreement between you as the account holder and aspin as the platform operator. They cover account creation, identity

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verification, deposit and withdrawal conditions, acceptable use of games and sports markets, and the circumstances under which we may restrict or close an account. If any clause conflicts with local regulation in your jurisdiction, the stricter rule applies. We update these terms periodically — each revision
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carries a date stamp at the top of this page, and continued use after that date means acceptance of the new version. Where we reference specific payment rails such as bKash, Nagad or Rocket, the conditions also incorporate the relevant mobile wallet provider's own user agreement.
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You are solely accountable for ensuring your participation is lawful in your region. We do not warrant that access from every location is permitted, and we reserve the right to block accounts where compliance cannot be confirmed. If you disagree with any part of these terms
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you should stop using the platform and contact support to discuss account closure.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS SUPPORT CHANNELS

Where to Ask About These Terms

If any clause is unclear or you want to exercise a right described here — such as requesting account data, disputing a restriction, or asking about withdrawal holds — reach out through any of the channels below. We aim to acknowledge policy queries within one business day.

ACCOUNT DATA HANDLING

How We Protect Your Information Under These Terms

Your trust depends on how we handle the data you share when you register, verify your identity, or fund your account. Below are six areas that explain what we do, what we store, and how you can request changes or deletion.

Data We Collect

We store your name, email, phone number, wallet identifiers for bKash, Nagad or Rocket, device fingerprint and IP at registration. Transaction history is retained for the period stated in our data retention schedule.

Cookie Usage

Cookies track session state, language preference and fraud signals. You can clear cookies any time through your browser settings, though doing so will log you out and may reset display preferences on your next visit.

Account Security

Your password is hashed and never stored in plain text. We enforce session timeouts after inactivity and send an OTP to your registered mobile number for sensitive actions like withdrawal requests or password resets.

Retention Period

Account data is kept for as long as your account remains active plus a wind-down period required by applicable regulation. After that window, personal identifiers are anonymised or deleted from live systems.

Your Right to Request Changes

You may ask us to correct inaccurate personal details or to export a copy of your data at any time. Submit the request through live chat or email and we will process it after verifying your identity via OTP.

Who to Contact

For any data-related concern — correction, deletion, access request — contact our support team and reference 'Data Request' in your message. We confirm receipt and provide a timeline for resolution.

Common Questions About These Terms & Conditions

Below are the questions we hear most often about how these terms affect your account, your funds, and your rights on the platform. Each answer points you to the relevant process or contact path.

Yes. These terms govern every account regardless of where you access the platform. However, eligibility depends on your local law and the regions we currently serve. If your jurisdiction restricts access, you are responsible for compliance.

We publish a revision date at the top of this page each time the text changes. Continuing to use aspin after that date means you accept the updated version. Major changes may also trigger an in-app notification or email.

We may suspend or permanently close an account if we detect a breach — for example, operating multiple accounts, using fraudulent payment credentials, or accessing from a restricted region. You will receive written notice explaining the reason.

If a restriction is applied and no fraud is confirmed, eligible funds remain withdrawable after our review is complete. We will contact you via email or live chat to explain next steps and any documentation needed.

Send us the wallet transaction ID from your bKash, Nagad or Rocket app along with the date and amount. Our finance team cross-checks the payment gateway log and responds with a resolution or further questions within one business day.

Deposit and withdrawal thresholds are displayed in your account wallet section and depend on your verification level. Completing identity verification typically raises those thresholds. Check your account dashboard for your current tier.

Yes. Acceptable use of all games, live tables, and sports markets — including cricket and football sections — is governed by these terms. Specific game rules from each provider supplement but do not override this agreement.

You can request a data export at any time. Contact support via live chat or email, reference 'Data Request', and verify your identity through the OTP sent to your registered number. We aim to deliver the export promptly.

The governing jurisdiction is stated in the full legal text of these terms. Where local regulation in your region imposes stricter obligations, those obligations take precedence over any conflicting clause here.

Contact our support team through live chat or email and state that you wish to close your account. After identity verification, we process remaining withdrawals to your bKash, Nagad or Rocket wallet and deactivate the account.

Terms Conditions That Govern Your Use of aspin

Where to Ask About These Terms

How We Protect Your Information Under These Terms

Common Questions About These Terms & Conditions

01 Do these terms apply if I access aspin from outside Bangladesh?

02 How will I know when the terms are updated?

03 Can my account be closed for breaking these terms?

04 What happens to my balance if my account is restricted?

05 How do I dispute a transaction processed through bKash, Nagad or Rocket?

06 Are there limits on how much I can deposit or withdraw under these terms?

07 Do these terms cover the games and sports markets I access?

08 Can I request a copy of my personal data held under these terms?

09 What law governs these terms if there is a disagreement?

10 How do I close my account voluntarily under these terms?

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