Reference

How aspin Handles Your Personal Information

We collect only what we need to run your account, process your bKash, Nagad or Rocket transactions, and keep your wallet secure.

Data Collection TransparencyPayment Info ProtectionAccount Access RightsLive casino and slots
Browse the Lobby Read FAQ
aspin How aspin Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage What We Collect

We apply practical, layered measures to keep your data safe from the moment you enter it until the moment it is deleted. Below are six areas where our approach protects your account, your transactions and your right to control your own information.

Encryption Standards

All data moving between your device and our servers travels through encrypted channels. Stored data — including bKash, Nagad and Rocket transaction references — is encrypted at rest, meaning even internal access requires authorisation keys held by a limited operations…

Cookie Usage

We use cookies to keep you logged in, remember device preferences, and understand which parts of the platform you visit most.

Account Security Layers

Your account is protected by your mobile number, a PIN or password you set, and an OTP sent to your registered number for sensitive actions like withdrawal requests.

Data Retention Periods

We keep transaction history and identity verification documents for as long as applicable regulations in your jurisdiction require. Browsing data and session logs are retained for a shorter window, then automatically purged.

Your Right to Access

You may request a copy of all personal data we hold about you. Submit the request through live chat, email or the in-app form.

Requesting Changes or Deletion

If your name, mobile number or email changes, update it in account settings or ask support to do it. If you want data deleted entirely, we will remove everything except what local law requires us to retain, and confirm completion…

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about your personal information, want to correct something, or need to request deletion, we have three direct paths open to you. Each one connects you to a team member who can action privacy-related requests on your account.

Live Chat Open the chat widget from any page on our platform. Tell the agent your request relates to personal data and they will route you to the privacy queue, where a specialist handles corrections, access requests or deletion within the applicable…
Email Channel Send your privacy query to our support email. Include your registered mobile number so we can locate your account quickly. We acknowledge receipt within one working day and aim to resolve straightforward data requests without unnecessary back-and-forth.
In-App Request Head to your account settings on mobile, tap the privacy section, and submit a structured request form. This form pre-fills your account details so the team can verify your identity faster and process changes without asking you to repeat information.

Common Questions About Your Data and Rights

Below are answers to the privacy questions our Bangladesh support team receives most often. If your situation is not covered here, reach out through any of the contact paths above and we will respond directly.

We collect your full name, mobile number, email address, and the payment reference from your first bKash, Nagad or Rocket deposit. We also log your device type and IP address to help detect unauthorised logins and protect your account from access you did not initiate.

No. We do not sell, rent or share your personal information with third parties for their own promotional purposes. Payment processors and fraud-detection partners receive limited data strictly to complete transactions or flag suspicious activity, under binding confidentiality terms.

Submit a data access request through live chat, email or the in-app privacy form. After we verify your identity with an OTP to your registered mobile number, we compile a data file covering your profile, transaction history and stored preferences, then send it to your registered email.

Yes. Contact support and request full account deletion. We will remove your personal information except for records that local law or regulatory obligations require us to retain. Once deletion is processed, we send a confirmation message to your registered email address.

Payment references are encrypted both in transit and at rest. Only authorised operations staff can decrypt transaction records, and access is logged. We never store your mobile wallet PIN — that stays between you and your payment provider throughout the deposit or withdrawal process.

We use session cookies to keep you logged in and analytics cookies to understand page usage. You can disable or clear cookies in your browser settings at any time. Disabling them will log you out and may affect personalisation, but your account data and balance remain unaffected.

Transaction records and identity documents are retained for the period required by applicable regulations in your region. Session logs and browsing data are kept for a shorter window and then automatically deleted. You can ask us at any point what specific records we still hold.

Inactive accounts are flagged after an extended dormancy period. We may reach out to confirm whether you want to keep your account open. If you do not respond and no legal retention obligation applies, we will anonymise or delete your data in line with this policy.

Our services and this policy are available subject to your local law and eligible regions. Where local regulations grant you additional data rights beyond what is described here — such as stricter deletion timelines or broader access — those rights apply alongside this policy automatically.

Go to account settings and edit your contact details directly, or ask a support agent through live chat or email. We verify the change with an OTP to your current registered number before applying it, so no one else can alter your contact information without your knowledge.

Related pages

aspin Bangladesh bKash Quickwin aspin Login bKash PayFast Football Oddszone